Hosted Call Center and Predictive Dialer
Triple Your Sales Today
SalesDialerPro Hosted Call Center gives you the features and functionality of our world class call center system without the expense of hardware and maintenance. Connect your virtual call center agents from anywhere in the world.
SalesDialerPro’s Hosted Call Center system is immediately available, easy to learn, and proven to increase sales. Your call center will be ready to go in about 30 minutes!
SalesDialerPro’s Hosted Call Center eliminates your need to invest in hardware and maintenance. The SalesDialerPro Hosted Call Center system is located in a secure data center that is proactively managed 24x7 to ensure your call center is always operational. All you need is a computer (PC or Mac), a USB headset, and broadband connection.
Features of B2B Leads Hosted Call Center System:
1. Outbound Telephony
B2B Leads Hosted Call Center allows virtual call centers to run outbound sales campaigns.
- Screen pops with customer information
- Multiple dialing options: Predictive, Power and Preview dialing
2. Predictive, Power, Preview and Manual Dialing Options
With B2B Leads's proven predictive dialing algorithm increase your contacts rates by over 400%. Dialing options are set by campaign giving you the flexibility needed to run your Hosted Call Center.
3. VoIP and Analog Telecommunication Options
B2B Leads's Hosted Call Center System is capable of traditional and VoIP line and agent connections. With VoIP agent connections it is easy to implement virtual agents providing you the ability to expand your hosted call center work force without increasing your expenses.
4. Multiple ACD and IVR Features
B2B Leads has created a robust library of ACD and IVR features allowing you to implement the solution that is unique to your hosted call center needs:
- Skills based routing
- Fronters and Closers
5. Compliance Management
As your business partner, B2B Leads has developed many tools to assist you in complying with Federal, State and Local regulations including Time Zone management, Local Do Not Call Lists scrubbing, Caller ID Settings, and more.
6. Quality Assurance
Manage your Hosted Call Center with several tools to ensure the highest levels of quality and customer satisfaction. B2B Leads Hosted Call Center includes tools such as:
- Coaching
- Conferencing
- Recording
7. Reporting
B2B Leads understands the importance of reporting for Hosted Call Center management and have built a web application allowing you to run real time or historical reports. We have over 15 canned reports to meet your hosted call center needs.
8. Recording
Call Recording is an important function of many hosted call centers. Call Recordings are used for agent training and for compliance management.
